Warranty and Returns
Warranty & Returns
Warranty
All products sold through SmartHome Trade include a 12-month warranty, unless otherwise specified. This warranty covers manufacturing faults and defects in materials under normal usage conditions.
To initiate a warranty claim, please contact our support team with your invoice number, the product details, and a description of the issue. Most warranty claims are processed within 7–10 business days, though some cases may require additional time if assessment by the manufacturer is needed.
Return Authorisation (RMA)
Before returning any product, customers must first contact us to obtain a Return Merchandise Authorisation (RMA) number. Returns sent without an RMA number may not be accepted. Please note that all postage costs for warranty returns are the responsibility of the customer (unless the wrong product has been supplied).
To request an RMA, please visit your My Account page, and click the RMA Request option – locate the order and product, select and click Request, complete the request form.
Change of Mind Returns
We understand that occasionally, products may need to be returned due to change of mind. Below is our policy for change of mind returns and credits…
- Change-of-mind returns must be requested within 14 days of the invoice date.
- Products must be unused, unopened, and in original, re-salable condition.
- Shipping costs for returns are the customer’s responsibility.
Need Help?
If you have questions about a product, return, or warranty claim, our trade support team is here to help. Please don’t hesitate to contact us for assistance or further information.
